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Skills
Experience
Senior Operations Manager
Banco Millennium BIM
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Leads the Management, Information and Customer Department, overseeing operational processes, client relationship management and service delivery across the bank. Utilises banking methodologies, Microsoft Office suite and data analysis tools to optimise workflows. Manages a cross‑functional team, ensuring compliance with regulatory standards and driving performance improvements.
Branch Manager
Banco Millennium BIM
2021-01 - 2023-12
Directed the Montepuez branch, supervising daily operations, sales targets and customer service excellence. Managed a team of 15 staff members, implemented process improvements that increased transaction efficiency by 20%. Utilised Microsoft Excel for reporting and performance tracking, and ensured adherence to banking protocols.
Branch Manager
Banco Millennium BIM
2019-01 - 2019-12
Oversaw the Mueda branch, responsible for staff supervision, cash handling and client relationship management. Introduced a customer feedback system that improved satisfaction scores by 15%. Applied banking procedures and Microsoft PowerPoint for stakeholder presentations.
Deputy Manager (Subgerente)
Banco Millennium BIM
2016-01 - 2016-12
Supported the branch manager at Tomás Nduda – Prestige branch in Pemba, coordinating daily operations and staff scheduling. Assisted in implementing a new cash management protocol, reducing errors by 10%. Utilised Microsoft Word for documentation and reporting.
Assistant Manager (Subgerente)
Banco Millennium BIM
2015-01 - 2015-12
Managed operational tasks at the Chiúre branch, including client onboarding and transaction processing. Trained junior staff on banking procedures and Microsoft Excel for data entry. Contributed to a 5% increase in branch revenue through cross‑selling initiatives.
Treasurer (Tesoureiro)
Banco Millennium BIM
2014-01 - 2014-12
Handled cash flow and currency counter operations at the Mueda branch. Ensured accurate cash reconciliation and compliance with internal controls. Produced daily cash reports using Microsoft Excel.
Customer Service Assistant (Assistente de Cliente)
Banco Millennium BIM
2011-01 - 2011-12
Provided front‑line customer assistance at the Mocímboa da Praia branch, addressing inquiries and processing transactions. Utilised banking software and Microsoft Word for client documentation.
Life Skills Advocate
KAERIA Project – Mozambique (Sycamore Services)
2010-01 - 2010-12
Promoted life‑skills training programs in local communities, coordinating workshops and educational sessions. Developed training materials and reports using Microsoft PowerPoint and Word.
Education
Bachelor of Public Administration, Polytechnic University (2020)
Languages
Português
fluent
English
fluent
Last updated: 4 weeks ago