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Skills
Experience
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited over 70 sales calls weekly to evaluate compliance and identify pitch vulnerabilities, producing strategic feedback reports. Implemented mistake‑docking frameworks and coaching loops that raised agent accountability and met corporate quality benchmarks. Delivered structured feedback that directly contributed to closing deals on 20 % of audited calls. Trained and onboarded 45+ newly promoted sales agents in an accelerated 5‑day program, providing live shadowing and hands‑on deal closure assistance.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales inquiries, applied consultative selling techniques, and achieved conversion targets. Collaborated with the quality team to align sales pitches with compliance standards, contributing to overall revenue growth.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided first‑line customer support, resolved technical and order‑related issues, and documented case studies for process improvement. Assisted in data collection for quality audits and helped streamline support workflows.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, fulfilling 60+ custom orders weekly across Jordan, Palestine, and Jerusalem. Oversaw international sourcing from China, quality inspection, protective packaging, and multi‑city dispatch. Implemented logistics and inventory systems that reduced order turnaround time by 30 %.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy, and account moderation for brands such as Albalad Shawarma, Findgold, and Tinybox. Leveraged audience demographics and platform analytics to boost organic engagement and reach, increasing follower growth by up to 45 % for key clients. Utilized Meta Business Suite and Canva to produce high‑impact visual assets.
Education
Bachelor of Science in Mechanical Engineering, Al‑Zaytoonah University of Jordan (expected Feb 2027)
Languages
Arabic
native
English
intermediate
Last updated: 1 month ago