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Skills
Experience
Senior Reservation Agent
Wyndham Hotels & Resorts
2024-01 - 2026-12
Managed hotel reservations, modifications, cancellations and inquiries via phone and email for a global portfolio of 2,000+ hotels. Utilised SYNXIS to control bookings, guest profiles, room availability, rates and promotions. Coordinated with Front Office, Housekeeping and Sales to ensure seamless guest experiences and handled escalated complaints, delivering effective solutions. Identified upselling opportunities for room upgrades and additional services, maintaining confidentiality of guest data throughout high‑demand periods.
Senior Teller
Al Ansari Exchange
2021-01 - 2024-12
Processed high volumes of currency exchange, money transfers and financial transactions with strict adherence to KYC and AML regulations. Verified customer identification, explained exchange rates and fees, and maintained accurate cash balances. Provided professional customer service, resolved inquiries and complaints, and supported daily branch operations. Ensured compliance with internal policies and financial regulations while maintaining confidentiality of transaction records.
Call Center Agent
Dubai Health Authority (DHA)
2019-01 - 2021-12
Handled a high volume of inbound calls, delivering professional assistance on healthcare services, appointments, procedures and general information. Managed patient inquiries, provided accurate information and ensured a positive caller experience in a fast‑paced environment.
Languages
English
fluent
Arabic
fluent
Last updated: 2 days ago