Collection Agent (مندوب تحصيل)

About the role

The Collection Agent is responsible for ensuring effective follow‑up on a portfolio of overdue accounts and securing timely receipt of payments. This role involves direct communication with customers, field visits, and coordination with the team leader to resolve collection issues.

Key responsibilities

• Make daily telephone calls to overdue customers.
• Request SMS notifications from the Team Leader as needed.
• Highlight collection issues to the Team Leader for resolution.
• Conduct field visits to deliver warning letters to customers’ homes or workplaces.
• Send faxes to customers’ workplaces.
• Record follow‑up notes on customer payments.
• Respond to customer queries.
• Gather new customer contact data and provide it to the Team Leader for system updates.
• Maintain confidentiality of the customer database.
• Communicate daily with customers across all categories.
• Identify high‑risk cases and share details with the Team Leader.
• Update daily payment status of customers.
• Promote a positive team spirit.
• Prepare collection and follow‑up reports.

Required profile

• Diploma or equivalent.
• 2‑3 years experience in installment/retail collection calls and follow‑up.
• Prior experience in a law office is an advantage.
• Good team player familiar with locations in Kuwait.
• Strong research and investigative abilities to locate individuals in Kuwait.
• Ability to work under pressure.
• Effective negotiation and communication skills with diverse customers.

Required skills