Distribution Manager - Last Mile Delivery

About the role

The Distribution Manager leads and optimizes last mile delivery operations, ensuring the timely, efficient and cost-effective delivery of Marketplace and Xcite C&C products to customers. The role manages delivery and administrative teams, drives operational excellence, improves customer experience and Net Promoter Scores (NPS), implements technology-driven solutions and achieves key operational, financial and service targets.

Key responsibilities

• Lead, coach and develop delivery teams and administrative staff to achieve operational excellence.
• Manage last mile delivery operations, including scheduling, routing, dispatching and resource planning.
• Set up, monitor and drive KPIs on productivity, service quality, operational efficiency and customer satisfaction.
• Coordinate with warehouses, showrooms, customer service teams and business stakeholders for seamless order fulfillment.
• Ensure delivery accuracy, service reliability and on-time performance.
• Monitor NPS and customer feedback, resolve escalations and improve customer satisfaction.
• Oversee fleet operations, vehicle maintenance and transportation resources in line with safety and regulatory standards.
• Drive process improvements, automation and technology solutions, and develop and improve SOPs and health and safety practices.
• Use data analytics and performance reporting to support decisions and continuous improvement.

Required profile

• Bachelor's degree in a relevant field.
• Proven experience in logistics, supply chain management or a related field, with a focus on last mile delivery.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.