Sr. Service Technician - Field

About the role

Electronic service technicians diagnose, repair, and replace parts for household appliances, ensuring customer satisfaction. The role involves field service work, handling warranty claims, and maintaining equipment and inventory.

Key responsibilities

• Pre‑screen, identify, analyse, and repair appliance and electronic product failures.
• Configure and troubleshoot hardware such as audio‑DSP, A/V control, video/audio devices, and USB‑based software.
• Order necessary parts prior to customer visits and manage warranty claim documentation.
• Maintain company vehicle, tools, equipment and parts inventory while working independently.

Required profile

• 3–5 years of field service experience with major home appliances.
• Relevant certifications such as Refrigerant Handling Certificate(s), CET, HVAC.
• Valid driver’s license with a clean record and ability to meet physical demands.
• Proficiency in MS Office, smartphone technology, and quick learning of proprietary software.

Required skills

• Electronics diagnostics and repair.
• Use of appliance, refrigeration tools and diagnostic test equipment.
• Audio‑DSP, A/V control, video and audio device configuration.
• USB‑based software application troubleshooting.