Client Advisor & Sales Support - Kuwait

About the role

Bulgari Middle East is looking for a Client Advisor and Sales Support professional for its boutique in Kuwait. The role creates an elevated, luxurious shopping experience, supports colleagues in running the boutique efficiently and drives carefully curated KPIs.

Key responsibilities

• Welcome all clients and prospects (browsing, purchase, after-sales, complaints) and listen to their needs, giving tailored advice and introducing them to the brand.
• Build relationships with existing clients and engage new ones.
• Manage the sales process from welcome to packaging, applying selling techniques to deliver a unique experience.
• Contribute to store and service KPIs and register client data in the CRM system for one-to-one follow-up.
• Perform after-sales front-office tasks such as taking repaired items, interviewing customers, entering data in SAP, and handling estimates, returns and invoicing.
• Keep the front of the shop clean and products displayed according to VM guidelines.
• Complete online training modules and attend defined training sessions.

Required profile

• At least 3 to 4 years of sales experience within Bulgari or a similar role in a luxury or fashion brand.
• Marketing and customer relationship management experience is also ideal.
• Strong customer service and negotiation skills, integrity and business awareness.
• Ability to network with prospective clients outside the store to build a client base.

Required skills

• Fluent written and spoken English is essential.
• Knowledge of Bulgari products, selling skills and store procedures is an advantage.