Collection Agent (مندوب تحصيل)

About the role

The Collection Agent is responsible for ensuring effective follow‑up on the normal portfolio and timely collection of receivables in Kuwait. The role involves daily communication with customers, field visits, and coordination with the team leader to resolve issues.

Key responsibilities

• Make daily telephone calls to overdue customers.
• Request SMS support from the Team Leader as needed.
• Highlight and resolve issues with the Team Leader.
• Conduct field visits to deliver warning letters to customers’ homes or workplaces.
• Send faxes to customers’ workplaces.
• Record follow‑up notes on customer payments.
• Respond to customer queries.
• Gather new customer contact data and provide it to the Team Leader for system updates.
• Maintain confidentiality of the customer database.
• Communicate daily with customers across all categories.
• Identify skipper cases and share details with the Team Leader.
• Update daily payment status of customers.
• Promote a positive spirit among team members.
• Prepare all collection and follow‑up documentation.

Required profile

• Diploma or equivalent.
• 2‑3 years experience in installment/retail collection, calls, and follow‑up.
• Familiarity with Kuwait locations to assist with warning letters.
• Ability to work under pressure and strong negotiation/communication skills.