IT Specialist - Executive Support

About the role

The IT Specialist – Executive Support provides dedicated technology assistance to the Group CEO, Chairman and senior executives. The role requires independent work and on‑call availability 24 × 7 to ensure uninterrupted executive productivity.

Key responsibilities

• Act as the Subject Matter Expert for all technical IT matters affecting executive users.
• Support and mentor a team of IT Specialists, sharing best practices and delivering training to maintain a world‑class customer experience.
• Collaborate with Service Operations to define roadmaps, plan projects and manage change activities.
• Conduct impact assessments for all changes to minimise disruption to executive services.
• Promote technology adoption that drives productivity gains and enhances user satisfaction.

Required profile

• 5–7 years of overall IT experience, including 3–5 years supporting senior executives.
• Strong background in Windows, macOS, LAN/WAN, and end‑user device support.
• ITIL Foundation certification preferred.

Required skills

• Windows and macOS operating systems.
• Active Directory, Windows Server, and virtualization technologies.
• TCP/IP, LAN/WAN, VPN, DNS, DHCP, and desktop/network troubleshooting.
• Apple technologies (macOS, iOS, AirPlay, AirPrint) and Jamf (Casper Suite) for device management.
• Microsoft 365 suite (Exchange, OneDrive, SharePoint) and Adobe Creative Suite.
• Cloud services, MDM/device management, and application packaging/deployment.