Service Engineer – HVAC (After Sales)

About the role

We are seeking a Service Engineer specialized in HVAC after‑sales to join our team. The role focuses on troubleshooting, warranty handling, and delivering high‑quality customer support for SKM systems across the region.

Key responsibilities

• Handle warranty and service complaints, meeting defined KPIs.
• Troubleshoot HVAC equipment including chillers, AHUs, DX systems and package units.
• Conduct root‑cause analysis of failures and prepare detailed service reports.
• Support retrofit, repair and preventive maintenance activities.
• Supervise on‑site technicians, ensuring safety and quality compliance.
• Provide technical feedback to engineering and quality teams.
• Assist in customer training and develop technical documentation.

Required profile

• Bachelor’s degree in Mechanical Engineering or 5–7 years of HVAC service experience.
• Minimum 5 years of experience in installation, operation, maintenance and service of HVAC systems.
• Preferable GCC experience in HVAC service, MEP or facilities management.
• Strong troubleshooting, technical and customer‑service abilities.
• Excellent English communication; Arabic, Hindi or Urdu is a plus.
• Knowledge of mechanical/electrical controls, both analog and micro‑processor based.

Required skills

• HVAC equipment troubleshooting
• Mechanical/electrical controls (analog & micro‑processor based)
• Root cause analysis

What we offer

• Opportunity to work with a leading regional HVAC manufacturer.
• Collaborative, multicultural work environment.
• Career growth and technical expertise development.
• Impactful work driving after‑sales excellence and customer satisfaction.