Service Field Support Specialist

About the role

The Service Field Support Specialist supports Service Operations by coordinating field activities, maintaining operational records, and delivering reports and dashboards. The role works closely with field teams, supervisors, customers and internal stakeholders to improve efficiency and service performance.

Key responsibilities

• Coordinate and follow‑up on field operations, ensuring process compliance.
• Maintain operational trackers, records and documentation.
• Prepare and distribute KPI reports, dashboards and management updates.
• Support customer communications, appointments and reporting requirements.
• Monitor pending actions, operational KPIs and business processes for timely completion.
• Validate timesheets, monitor compliance and produce related reports.
• Collaborate with supervisors, finance, sales and field teams to meet operational needs.
• Ensure data accuracy and support system updates.
• Participate in process improvement, reporting enhancement and automation initiatives.
• Assist regional projects related to service operations, governance and continuous improvement.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Engineering, Information Systems or related field.
• 3–5 years of experience in operations support, service coordination, reporting or administration.
• Fluent written and spoken English; Arabic is an advantage.

Required skills

• Strong Microsoft Excel skills.
• Knowledge of Power BI (preferred).