Watch Officer (NOC) - Secret Clearance

About the role

V2X, a global mission-support company, is hiring a Watch Officer (WO) for its NOC program (OMDAC-SWACA). The WO acts as shift supervisor and is the senior NOC person in the absence of the Chief Watch Officer, supervising automation systems and overseeing high-level network performance and fault management under the guidance of the RCC-SWA. The role covers network troubleshooting, incident handling, reporting and operational support to users within the area of responsibility.

Key responsibilities

• Manage, monitor and maintain situational awareness of all networks and systems under NOC responsibility, and resolve issues, track progress and report results.
• Act as focal point for incidents and user point of contact for service requests; own incident tickets from start to resolution and close them after escalation to the TNOSC.
• Provide technical and operational support to users, tune network performance, analyze trends and open trouble tickets.
• Generate reports, update tickets and assist in outage reports and outage trend analysis.
• Enforce information assurance in line with AR 25-2, triage suspicious activity and track authorized service interruptions.
• Conduct audits of site data such as database backups, network diagrams and end-of-life data.
• Supervise section staff: daily status, leave, training compliance, certifications, vehicle logs, performance counseling, scheduling and employee orientation.

Required profile

• High school diploma or equivalent; one year of related study may substitute one year of education.
• Active Secret clearance; candidates must meet host-country requirements including a host nation visa and driver's license.
• Adherence to DoD 8570.01M, with at least one baseline certification and one computing environment certification.
• Ability to work rotating shifts covering 24 hours a day, 7 days a week, and to withstand heat and lift up to 50 lbs.
• Preferred: at least two years of supervisory or lead experience and seven years in the telecommunications sector.

Required skills

• Baseline certifications: CCNA Security, CCNP Security, CompTIA A+, CASP+, CySA+, Network+, Security+, SecurityX, GIAC (GCED, GCIH, GICSP, GSEC), ISACA CISA, ISC2 CISSP or SSCP.
• Computing environment certifications: Microsoft 365, Azure, SQL Server, Windows Server, VMware, etc.

What we offer

• Company-paid housing and transportation.
• Completion bonus.
• Tuition reimbursement program.