Country Manager – Kuwait

About the role

The Country Manager for Kuwait will lead DHL's operations in the market, ensuring long‑term success, profitability and a customer‑centric culture. Reporting to regional leadership, you will shape strategy, drive service excellence and represent the brand to key stakeholders.

Key responsibilities

• Develop and execute short‑ and long‑term business plans aligned with regional and global strategies.
• Lead a functional team to meet or exceed service performance standards and customer expectations.
• Maintain and grow relationships with strategically important customers, ensuring retention and new‑business development.
• Represent DHL positively with NGOs, partners, industry bodies and government entities.
• Monitor financial results, cash flow, profit and service levels, taking corrective actions when needed.
• Chair the Senior Management Team and contribute to regional direction, considering local market factors.
• Coordinate strategic activities with Solutions, Intercontinental business units and Global Customer Solutions.

Required profile

• Proven senior leadership experience in logistics, transport or related industry.
• Strong commercial acumen with a track record of achieving revenue and profitability targets.
• Excellent stakeholder management and communication skills.
• Ability to develop and inspire high‑performing teams.
• Strategic thinker with a customer‑centric mindset.

Required skills

• Leadership and people management.
• Business planning and financial analysis.
• Customer relationship management.
• Stakeholder engagement and public representation.