Customer Support Agent (Bilingual – Arabic & English)

About the role

We are seeking a bilingual Customer Support Agent to join our team in Kuwait City. You will be the first point of contact for customers, handling inquiries via email and WhatsApp and ensuring quick, high‑quality resolutions.

Key responsibilities

• Respond to customer inquiries promptly via email and WhatsApp, ensuring timely communication.
• Troubleshoot and resolve product‑related issues, or escalate complex cases to the technical team.
• Manage and track support tickets through the Zendesk platform, maintaining accurate records.
• Create and maintain a knowledge base, including canned responses and frequently asked questions.
• Collect customer feedback and report recurring issues to management for continuous improvement.
• Ensure overall customer satisfaction through empathetic and solution‑driven communication.

Required profile

• Fluent in both Arabic and English, with strong written and spoken abilities.
• 1–3 years of experience in customer support, preferably with SaaS or technology products.
• Familiarity with Zendesk or similar help‑desk/ticketing systems.
• Excellent communication, problem‑solving, and multitasking skills.
• Comfortable working in a fast‑paced, technology‑driven environment.