IT Support Officer – Technical Support Role

About the role

The IT Support Officer provides first‑line and second‑line technical assistance to ensure smooth operation of the company’s IT systems, hardware, software and network infrastructure. The role supports daily business activities by promptly resolving issues and maintaining system reliability and security.

Key responsibilities

• Provide technical support for hardware, software, network and application issues.
• Install, configure and maintain desktops, laptops, printers, scanners and mobile devices.
• Set up user accounts, email access and system permissions.
• Monitor and maintain LAN, internet connectivity and basic server operations.
• Perform routine system checks, updates, backups and manage antivirus and security patches.
• Maintain inventory of IT equipment and software licenses and document procedures.
• Support implementation of IT security policies and ensure compliance with data protection requirements.
• Coordinate with vendors for repairs, upgrades and assist with system upgrades and software rollouts.
• Provide basic user training on IT systems and applications.

Required profile

• Diploma or Bachelor’s degree in IT, Computer Science, Information Systems or related field.
• 1–3 years of experience in an IT support or help‑desk role.
• Hands‑on experience with Windows operating systems and Microsoft Office.
• Strong troubleshooting and problem‑solving abilities.
• Ability to communicate technical issues clearly to non‑technical users.

Required skills

• Windows operating systems
• Microsoft Office suite
• Basic networking and LAN management
• Hardware installation and troubleshooting
• Printer, scanner and mobile device support
• Server operation basics
• Antivirus and security patch management
• System backup and update procedures
• IT asset inventory management
• Documentation of IT procedures
• User training on IT applications