Senior Business Analyst – Supply Chain & Logistics

About the role

We are looking for a Senior Business Analyst to lead and coordinate supply‑chain and logistics improvement projects. The role will act as the main bridge between business units and technology teams, ensuring that initiatives such as last‑mile delivery, home delivery, reverse logistics and marketplace fulfilment are defined, designed and delivered successfully.

Key responsibilities

• Lead business analysis activities across supply‑chain, logistics and fulfilment functions.
• Gather and document requirements, create BRDs, user stories, process flows and acceptance criteria.
• Facilitate workshops with business stakeholders, IT, architecture, QA and external vendors.
• Analyze operational KPIs, identify automation and optimisation opportunities, and recommend solutions.
• Assess technology solutions and vendors, develop scorecards and present recommendations.
• Support sprint planning and backlog delivery for approved changes.
• Collaborate with analysts and developers in other domains to share knowledge and propose cross‑functional improvements.

Required profile

• University degree in business, technology or a related field.
• 7+ years of business analysis experience, with at least 4 years in supply‑chain, logistics, fulfilment or retail operations.
• Proven experience in digital transformation initiatives.
• Strong understanding of the end‑to‑end retail fulfilment lifecycle.
• Excellent communication, presentation and stakeholder‑management skills.

Required skills