Service Engineer – HVAC After Sales

About the role

We are seeking a Service Engineer specialized in HVAC after‑sales support to join SKM Air Conditioning’s After Sales team. The role focuses on troubleshooting, warranty handling, and ensuring our HVAC systems operate at peak performance for customers across the region.

Key responsibilities

• Handle warranty and service complaints, meeting defined KPIs.
• Troubleshoot HVAC equipment including chillers, air handling units (AHUs), DX systems and package units.
• Perform root‑cause analysis of failures and prepare detailed service reports.
• Support retrofit, repair and preventive maintenance activities.
• Supervise on‑site technicians, ensuring safety and quality compliance.
• Provide technical feedback to engineering and quality teams.
• Assist in customer training and develop technical documentation.

Required profile

• Bachelor’s degree in Mechanical Engineering or equivalent.
• 5+ years of experience in installation, operation, maintenance and service of HVAC systems.
• Experience in the GCC region preferred.
• Strong communication skills in English; Arabic, Hindi or Urdu is a plus.

Required skills

• HVAC equipment troubleshooting (chillers, AHUs, DX systems, package units).
• Root‑cause analysis and service reporting.
• Mechanical and electrical control systems (analog and micro‑processor based).
• Warranty management and after‑sales support.
• Technical documentation and customer training.

What we offer

• Opportunity to work with a leading regional HVAC manufacturer.
• Collaborative, multicultural environment.
• Career growth and technical development.