Call Center Assistant

About the role

Acceptix is seeking a Call Center Assistant to join its on‑site team in Al Asimah, Kuwait. In this full‑time position you will be the first point of contact for students, recruitment partners and educational institutions, delivering clear information about the company’s digital education services.

Key responsibilities

• Answer incoming calls, messages and inquiries and provide accurate information.
• Resolve customer issues promptly and document each interaction in the contact‑center system.
• Escalate complex cases to the appropriate internal teams following established workflows.
• Maintain service‑level standards and contribute feedback to improve support processes.
• Collaborate with colleagues to ensure a positive customer experience.

Required profile

• Strong customer support mindset with empathy and problem‑solving abilities.
• Excellent verbal and written communication in English; Arabic is a plus.
• Previous experience in a contact‑center or similar customer‑facing environment.
• High attention to detail, accurate data entry and solid organizational skills.
• Ability to work full‑time on‑site in Al Asimah and cooperate with a diverse team.

Required skills

• Familiarity with common operating systems.
• Proficiency in basic office software.
• Experience using ticketing or call‑handling systems.

What we offer

• Opportunity to work in an innovative education‑technology company.
• Professional development in a fast‑growing digital platform.