Call Center Representative / Sales

About the role

UR OFF ROAD is a specialized retailer of off-road, overlanding and camping products. It is hiring a full-time, on-site Call Center Representative / Sales for its Kuwait City location. The representative answers inbound calls, responds to customer inquiries and guides customers through the sales process.

Key responsibilities

• Answer inbound calls and respond to customer inquiries about off-road, overlanding and camping products
• Provide product information and recommend suitable products
• Support order placement and follow-up, and coordinate with the sales and warehouse teams for smooth order fulfillment
• Handle customer concerns and update customer records in internal systems
• Maintain individual and team sales targets and high customer satisfaction levels
• Follow company policies and procedures

Required profile

• Customer service and support skills, including experience as a Customer Service Representative and a focus on customer satisfaction
• Strong interpersonal skills to communicate clearly, build rapport and handle concerns professionally
• Ability to manage inquiries, resolve issues and maintain a positive customer experience
• Proficient spoken and written English; Arabic is an advantage
• Sales aptitude, including basic knowledge of retail or call center sales processes and comfort with sales targets
• Interest in or familiarity with off-road, overlanding and camping products is highly beneficial
• Reliable and punctual, able to work full-time on-site in Kuwait City

Required skills

• Use of call center software and CRM systems
• Basic office applications