Chief Watch Officer - Secret Clearance

About the role

V2X builds smart solutions that integrate physical and digital infrastructure, from base to battlefield, and is looking for a Chief Watch Officer (CWO) for its OMDAC-SWACA program. The CWO has overall responsibility for the Network Operations Center (NOC), directing real-time monitoring, Level 1 troubleshooting, restoration and reporting, as well as internal management such as shift scheduling, personnel and training. The role also covers continuity of operations (COOP) planning, operational capability requirements and the hardware and software needed to meet them.

Key responsibilities

• Provide direct support to the NOC for managing all networks and systems under its responsibility, and give technical and operational support to users so they can monitor and maintain situational awareness.
• Assist in preparing outage reports, monitoring networks and systems, and producing outage trend analysis reports.
• Provide operational status reporting to the USARCC-SWA and take part in inter-theater information dissemination.
• Handle initial response (Level 1 triage) to outages and degradations, assign trouble tickets, enforce information assurance per AR 25-2 and triage suspicious activity.
• Generate reports and update trouble tickets; previous NOC experience is required.
• Supervise staff: update daily status and leave records, verify safety and compliance training, purge expired certifications, review training compliance reports, approve leave forms, coordinate transportation of new and returning employees, counsel poor performance, enforce company policies, conduct safety inspections and manage work schedules.

Required profile

• Active Secret clearance; host-country visa and driver's license requirements apply.
• Degree in IT or a related field (one year of related experience may substitute for one year of education).
• Minimum 3 years of supervisory or managerial IT experience; 2 years of supervisory or lead experience preferred.
• Experience with a customer-service-oriented company.
• Must be able to withstand extreme heat and lift or pull up to 50 lbs while wearing protective gear.

Required skills

• ITIL Foundation (current version).
• At least one baseline certification and one computing environment certification, adhering to DoD 8570.01M (e.g., CCNA Security, CCNP Security, CompTIA Security+, CASP+, CISSP, etc.).

What we offer

• Company-paid housing and transportation.
• Completion bonus and tuition reimbursement program.