Collection Supervisor – Collections & Accounts Receivable

About the role

The Collection Supervisor will lead the end‑to‑end collections process for international, corporate and SMB customers, ensuring timely invoice recovery and accurate accounts receivable records.

Key responsibilities

• Lead and manage the full collections cycle for all customer segments.
• Provide support to the collections team, resolve invoicing and payment discrepancies.
• Monitor and maintain the customer collections ledger and accounts receivable.
• Communicate effectively with customers, sales account managers and service delivery units to secure payments.
• Reconcile customer disputes and validate invoices against contracts using the Contract Management System.
• Track contract validity and expiry, keeping sales teams informed.
• Recommend discount policies based on payment terms and trends.
• Audit supplier and carrier payables, escalating when credit terms are exceeded.
• Prepare weekly and monthly cash collection reports and analyses.

Required profile

• Bilingual Arabic/English preferred.
• Bachelor’s degree in finance, accounting or a related field.
• 5‑7 years of experience in collections or accounts receivable.
• Strong independent work ethic and ability to produce reports for management and auditors.

Required skills