Collection Supervisor – Collections & Accounts Receivable

About the role

The Collection Supervisor is responsible for overseeing daily collection activities, ensuring timely invoice payments, and coordinating with internal teams to maintain a healthy accounts receivable ledger.

Key responsibilities

• Lead and manage the full collections process for International, Corporate, and SMB customers.
• Support the collections team in resolving invoicing and payment discrepancies.
• Monitor and maintain the customer collections ledger and ensure accurate records.
• Communicate effectively with customers, Sales Account Managers, and Service Delivery units to secure payments.
• Reconcile customer disputes related to outstanding balances.
• Validate invoices against contracts using the Contract Management System.
• Track contract validity and expiry, keeping Sales Account Managers informed.
• Provide discount policy recommendations based on payment trends.
• Audit supplier and carrier partner payables, escalating when credit terms are exceeded.
• Prepare weekly and monthly cash collection reports and analyses.

Required profile

• Bilingual, preferably Arabic and English.
• Bachelor's degree in finance, accounting, or a related field.
• 3‑5+ years of experience in collections or accounts receivable.
• Strong ability to work independently and prepare reports for management or auditors.
• Up‑to‑date knowledge of finance and collection best practices.

Required skills

• Problem‑solving ability.
• Excellent verbal and written communication.
• Interpersonal and negotiation skills.
• Attention to detail.

What we offer

• Full‑time position based in Kuwait.
• Opportunity to lead a dedicated collections team within a telecom environment.