Customer Service Representative - Credit

About the role

The Customer Service Representative – Credit provides credit solutions to customers, evaluates their needs, and ensures smooth processing of credit transactions across electronics, furniture, and online sales. The role works closely with the sales team to meet sales targets and maintain high standards of accuracy, compliance, and customer satisfaction.

Key responsibilities

• Process all credit transactions for electronics, furniture, and online sales.
• Validate documentation for compliance and authenticity.
• Assess creditworthiness, manage payment receipt, and pursue debt recovery.
• Ensure accurate calculations and timely follow‑up on credit applications, approvals, and exceptions to meet SLA requirements.
• Achieve individual monthly sales targets and uphold company customer‑satisfaction standards.
• Promote and sell Easy Credit products and services.
• Handle credit collection, instalment payments, down‑payments, early settlements, overdue accounts, and related legal or late‑payment charges.
• Issue clearance and deal certificates for standard transactions.
• Perform end‑of‑day batch processing, cash, and K‑Net reconciliation.

Required profile

• 0–2 years of relevant experience.
• 2‑year diploma in a related field (bachelor’s degree in Accounting preferred).
• Customer‑centric attitude with excellent communication skills.
• Basic computer proficiency.
• Bi‑lingual ability in Arabic and English preferred.

Required skills