Customer Service Representative

About the role

The Customer Service Representative position is a full‑time, on‑site role based in Shuwaikh. You will be the first point of contact for customers, providing friendly assistance, answering inquiries in person and by phone, and delivering accurate information about our packaging products and services.

Key responsibilities

• Greet customers and respond to product‑related questions both face‑to‑face and over the phone.
• Assist shoppers in selecting appropriate packaging solutions.
• Process orders, returns, and exchanges efficiently.
• Handle complaints professionally and ensure timely resolution.
• Maintain up‑to‑date customer records and documentation.
• Coordinate with sales and warehouse teams to fulfill customer requests.
• Keep the service area clean, organized, and stocked.

Required profile

• Strong customer‑focused attitude with proven experience in client‑facing roles.
• Clear verbal and written communication skills.
• Basic computer literacy and familiarity with point‑of‑sale or customer management systems.
• Organizational attention to detail when handling orders and documentation.
• Ability to work on‑site in Shuwaikh and adapt to a busy retail environment.
• High school diploma or equivalent; retail or packaging experience is a plus.

Required skills

• Point‑of‑sale systems

What we offer

• Opportunity to learn about a wide range of packaging products.
• Dynamic, customer‑oriented work environment.
• Potential for growth within a specialized retail company.