Customs Clearance Coordinator

About the role

ABYAT, a large retail store in Kuwait offering home improvement products, is looking for a full-time Customs Clearance Coordinator in Kuwait. The role handles day-to-day shipment and document follow-up for import and export shipments by sea, air and land, working with internal teams, customs brokers, shipping lines, freight forwarders and government authorities to ensure timely, compliant clearance and accurate reporting.

Key responsibilities

• Track daily import and export shipments until customs release and delivery, following up with customs brokers and escalating delays or issues.
• Collect, review and file shipping and customs documents, check completeness and verify HS code classification and declaration accuracy.
• Prepare and follow up on approvals, permits, COC and technical inspection certificates, using Kuwait government portals such as MOH, CITRA, EPA/Ozone, PAI and the Ministry of Commerce.
• Coordinate with brokers, shipping lines, freight forwarders, warehouse teams and business units, and provide regular shipment status updates.
• Prepare shipment tracking and daily activity reports, handle clearance-related petty cash and reconcile supporting documents.
• Report documentation gaps, customs holds, inspection issues or other risks to the Senior Officer / Team Leader.
• Arrange trucks with approved transporters for domestic and cross-border shipments after clearance, track dispatch from ports, airports or bonded facilities and ensure on-time delivery.

Required profile

• 3-5 years of experience in customs clearance, shipping, import/export, freight forwarding or logistics in Kuwait.
• Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, International Trade or a related field.
• Good knowledge of Kuwait customs clearance procedures and shipping documents for sea, air and land shipments.
• Arabic and English communication skills.

Required skills

• Good knowledge of Excel and shipment tracking/reporting.
• Familiarity with ERP/SAP.
• Preferred: knowledge of COC, technical inspection certificates, import permits and Kuwait government approval portals.