ERP Specialist – App Operations & Digital Marketing

About the role

The ERP Specialist will ensure stable operation of the Al‑Hareth mobile application, manage its integrations and resolve technical incidents while supporting digital‑marketing initiatives to drive growth.

Key responsibilities

• Diagnose and track issues using bug‑tracking systems and review app logs to identify root causes.
• Perform testing and user‑acceptance testing before each release.
• Oversee integrations with payment gateways, shipping providers, and external tools such as SMS, push notifications and analytics platforms.
• Configure dashboards, control panels and set up tracking tools (Pixel, Conversion APIs, analytics tracking).
• Launch and monitor paid campaigns, coordinate promotional content with designers, and manage push, email and SMS communications.
• Track conversions, orders and key performance metrics, and produce clear technical reports until issue closure.

Required profile

• Practical experience with mobile applications or e‑commerce platforms.
• Hands‑on experience with Firebase and Google Analytics.
• Familiarity with bug‑tracking tools such as Jira, Trello or ClickUp.
• Ability to read basic code and database structures (no full‑stack development required).
• Organised, detail‑oriented and focused on documentation.

Required skills

• Firebase
• Google Analytics
• Jira
• Trello
• ClickUp
• Bug‑tracking tools
• Basic code reading
• Database basics
• Payment gateway integration
• Shipping integration
• SMS/Push integration
• Analytics integration
• Dashboard configuration
• Pixel tracking
• Conversion APIs