Front Office Receptionist

About the role

As a Front Office Receptionist at Hilton, you will be the first point of contact for guests, creating a welcoming atmosphere and ensuring smooth check‑in and check‑out experiences. Your role is essential in delivering the warmth and hospitality that define the Hilton brand.

Key responsibilities

• Greet guests upon arrival, verify reservation details, assign rooms, issue keys, and provide welcome materials or bell‑service assistance.
• Process guest departures by confirming charges, handling payments, issuing receipts, and accurately using the point‑of‑sale system.
• Maintain comprehensive knowledge of hotel offerings, room types, rates, promotions, and local attractions to answer guest inquiries.
• Promote hotel amenities and services through up‑selling techniques to maximize revenue.
• Respond promptly to guest requests, resolve concerns with care, and manage messages and communications efficiently.

Required profile

• A genuine passion for hospitality and creating memorable guest experiences.
• Integrity, teamwork, leadership, ownership, and a sense of urgency.
• Strong interpersonal skills and a customer‑focused attitude.

Required skills

• Proficiency with point‑of‑sale (POS) systems.