Front Office Receptionist

About the role

We are seeking a professional and friendly Front Office Receptionist to join our team in Kuwait City, Kuwait. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring exceptional customer service throughout their stay.

Key responsibilities

• Greet and welcome guests in a warm and professional manner
• Perform efficient check‑in and check‑out procedures
• Handle reservations, cancellations, and modifications accurately
• Respond to guest inquiries and provide information about hotel services and local attractions
• Manage incoming calls and emails promptly and courteously
• Process payments and maintain accurate financial records
• Coordinate with other departments to fulfill guest requests and resolve issues
• Ensure the reception area is clean, organized, and presentable at all times
• Assist with administrative tasks as needed
• Stay updated on hotel policies, promotions, and events

Required profile

• Previous experience in a customer‑facing role, preferably in hospitality
• Excellent communication and interpersonal skills
• Fluency in English and Arabic; additional languages are a plus
• Strong organizational skills and attention to detail
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings, weekends, and holidays
• High school diploma or equivalent; higher education in hospitality is a plus
• Positive attitude and enthusiasm for delivering exceptional customer service

Required skills

• Basic computer skills
• Familiarity with hotel management software, preferably Opera