Front Office Receptionist

About the role

We are looking for a professional and friendly Front Office Receptionist to join our hotel in Kuwait City. As the first point of contact for guests, you will create a welcoming atmosphere and ensure smooth check‑in and check‑out experiences.

Key responsibilities

• Greet and welcome guests in a warm and professional manner.
• Perform efficient check‑in and check‑out procedures.
• Handle reservations, cancellations, and modifications accurately.
• Respond to guest inquiries and provide information about hotel services and local attractions.
• Manage incoming calls and emails promptly and courteously.
• Process payments and maintain accurate financial records.
• Coordinate with other departments to fulfill guest requests and resolve issues.
• Ensure the reception area is clean, organized, and presentable at all times.
• Assist with administrative tasks as needed.
• Stay updated on hotel policies, promotions, and events to provide accurate information.

Required profile

• Previous experience in a customer‑facing role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Fluency in English and Arabic; additional languages are a plus.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Positive attitude and enthusiasm for delivering exceptional service.
• Ability to multitask and prioritize in a fast‑paced environment.
• High school diploma or equivalent; higher education in hospitality is a plus.

Required skills

• Basic computer skills.
• Familiarity with hotel management software, preferably Opera.