Guest Relations Manager – Front Office

About the role

Jumeirah Messilah Beach is seeking a Guest Relations Manager to join its Front Office team. You will play a pivotal role in ensuring smooth hotel operations, delivering exceptional guest experiences, and supporting senior front‑office leadership.

Key responsibilities

• Oversee daily Front Office activities and ensure efficient hotel operations.
• Assist the Assistant Front Office Manager and Front Office Manager with supervision and communication across the department.
• Handle and resolve guest complaints promptly to maintain high satisfaction levels.
• Maintain and develop Front Office standards and operating procedures.
• Model punctuality, professional appearance, performance, leadership, and inter‑departmental cooperation.
• Build strong relationships with VIP guests and respond to their specific needs.
• Act as Night Manager when required.

Required profile

• Minimum 2 years of experience as a Guest Relations Manager in a five‑star hotel.
• Experience working in a multicultural environment.
• Proficiency in spoken and written business English.
• Strong communication skills with colleagues at all levels and senior management.

Required skills