Hostess – Guest Reception at Luxury Hotel

About the role

The Hostess will be the first point of contact for guests at Waldorf Astoria Kuwait, creating a warm and professional welcome. Working on‑site in the Andalus area, you will manage reservations, guide guests to their tables, and support smooth restaurant operations.

Key responsibilities

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations, wait lists, and table turnover using the restaurant’s booking system.
• Answer phone calls, handle booking inquiries, and provide accurate information on menus, promotions, and hotel facilities.
• Coordinate with the service team to optimise seating and ensure efficient service flow.
• Maintain an organised reception and waiting area, addressing guest requests or concerns promptly.
• Collaborate with restaurant management to uphold brand standards and guest satisfaction.

Required profile

• Strong interpersonal and customer‑service skills.
• Experience with reservation or table‑management systems is preferred.
• Clear, confident communication and professional phone etiquette.
• Previous hospitality or front‑of‑house experience is an advantage.
• Flexibility to work weekends, holidays, and varying shifts.
• Proficiency in English; Arabic is a plus.
• Well‑groomed appearance in line with brand standards.

Required skills