Learning & Development Manager - IT

About the role

This Learning & Development Manager builds learning and development programmes for an IT organisation, covering soft skills such as communication, sales and time management, as well as functional skills that keep pace with evolving systems, digital transformation and cybersecurity needs.

Key responsibilities

• Conduct training needs analysis across teams to identify skill gaps in technical, functional and soft-skill areas
• Partner with leadership to build role-specific competency frameworks and career development paths
• Coordinate certifications and professional development plans (e.g. PMP, ITIL, CISSP, vendor-specific certifications)
• Track training effectiveness through feedback, assessments and performance indicators and report outcomes to leadership
• Liaise with external training providers, vendors and certification bodies to source and manage programmes
• Support change management and user-adoption training for new systems and digital transformation projects
• Maintain training records, budgets and compliance documentation
• Hold regular training sessions on communication, sales and time management, introducing metrics for measurement
• Work with subject matter experts to organise and structure training sessions for cohorts
• Long term: develop a multi-year L&D roadmap supporting digital transformation and cybersecurity goals, standardise training frameworks across locations, use e-learning solutions, build a succession-readiness pipeline and align with the wider talent strategy

Required profile

• Bachelor's degree in Human Resources, Organizational Development, Information Technology or a related field preferred
• Certification in Learning & Development (e.g. CIPD, ATD) preferred
• Minimum of 6 years of experience in Learning & Development, Training or Talent Development roles
• Experience designing and delivering training programmes preferred
• Experience working cross-functionally; familiarity with digital learning platforms (LMS) and e-learning content design preferred but not mandatory
• Experience in a multi-country or multi-branch organisation preferred