Manager – Student Well Being

About the role

The Manager – Student Well Being leads the University's student wellbeing services, developing, implementing and overseeing programmes that promote students' mental health, emotional wellbeing, resilience and overall wellness. The role covers counselling services, crisis intervention and preventative education, and fosters a supportive, inclusive and healthy campus environment. It reports to the Director – Student Affairs and is based in Jahra, Kuwait.

Key responsibilities

• Lead and oversee the Student Wellbeing Office and related initiatives.
• Supervise the Mental Health Counsellor and provide leadership, guidance, coaching and professional support.
• Develop and implement wellbeing strategies, programmes and services covering mental health, emotional wellbeing, resilience and healthy lifestyles.
• Set policies, procedures and operational standards for wellbeing and counselling services.
• Organise awareness campaigns, workshops, seminars, wellness events and preventative education.
• Oversee counselling and referral services for students facing personal, emotional, psychological or academic challenges.
• Coordinate crisis intervention, risk assessment and student support with Student Affairs, Academic Affairs, Campus Security and external healthcare providers.
• Build partnerships with healthcare providers, community organisations and external specialists.
• Work with staff, faculty and departments to identify and support students needing intervention.
• Monitor trends, service use, programme effectiveness and KPIs, and report findings for improvement.
• Ensure compliance with ethical standards, confidentiality requirements, university policies and applicable laws.
• Manage departmental resources, budgets and operational planning.

Required profile

• Master's degree in Psychology, Counselling, Social Work, Mental Health, Higher Education Administration, Student Affairs or a related field.
• 5-10 years of progressively responsible experience in student wellbeing, counselling, mental health, student affairs or higher education administration.
• 3-5 years of leadership or supervisory experience.
• Experience managing wellbeing programmes, counselling services, crisis intervention and wellness initiatives in higher education is highly desirable.
• Professional licensure or certification in counselling, psychology or a related discipline is an advantage.

Required skills

• Knowledge of student wellbeing, mental health services, counselling administration and student support.
• Understanding of crisis intervention, student development and mental health promotion.
• Leadership, organisational and project management skills.
• Proficiency in Microsoft Office and student services or case management systems.

Candidates apply through the university's online careers page, submitting a resume and cover letter; applications are reviewed on a rolling basis and the successful candidate starts immediately.