Nutanix Engineer / Networking IT Support Engineer (Break & Fix)

About the role

We are looking for an experienced Nutanix Engineer / Networking IT Support Engineer to provide break‑and‑fix support for enterprise infrastructure in Kuwait. This freelance, on‑call position involves both onsite and remote troubleshooting of hardware, network, and virtualization incidents while delivering high‑quality customer service.

Key responsibilities

• Provide onsite and remote break‑and‑fix support for networking and infrastructure incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism) and perform upgrades, patching, and lifecycle management.
• Troubleshoot hardware, software, virtualization (VMware/Hyper‑V) and network issues, including TCP/IP, VLANs, DNS, DHCP, routing and switching.
• Implement and support backup and disaster‑recovery solutions and respond to critical incidents within agreed response times.
• Maintain accurate technical documentation, incident reports and collaborate with global and regional teams.

Required profile

• Minimum 5 years of experience in infrastructure, virtualization, networking or IT support engineering.
• Valid CCNA certification.
• Strong communication skills with fluent English.
• Ability to work calmly during critical incidents and collaborate within distributed teams.

Required skills

• Nutanix ecosystem (AOS, AHV, Prism)
• VMware and/or Hyper‑V environments
• Networking fundamentals: TCP/IP, VLANs, DNS, DHCP, routing, switching
• Backup and disaster‑recovery solutions
• Scripting with PowerShell and/or Python (advantageous)