Operations Manager

About the role

The Operations Manager will lead day‑to‑day activities across WhiteRock’s food and beverage brands, ensuring smooth production, store performance and logistics. Based in Kuwait City, this full‑time, on‑site position supports brand consistency and regional expansion.

Key responsibilities

• Oversee production, store operations and logistics for multiple concepts.
• Develop, implement and continuously improve operational processes.
• Monitor performance metrics and KPIs to drive efficiency.
• Collaborate with supply chain, finance, HR and marketing to align operations with business goals.
• Manage budgets, supervise staff, provide coaching and resolve operational issues.
• Support new concept launches and expansion across the GCC.

Required profile

• Proven operational management experience in F&B or retail environments.
• Background in supply chain, logistics and cold‑chain distribution.
• Strong people‑management and team‑leadership abilities.
• Experience with budgeting, planning and data‑driven performance tracking.
• Knowledge of food safety, quality assurance and regulatory compliance.
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain or related field (or equivalent experience).
• Fluency in English; Arabic is a plus.

Required skills

What we offer

• Opportunity to shape operations for a fast‑growing regional brand.
• Collaborative, multicultural work environment.
• Competitive compensation package.