Operations Officer, Branch Procedures

About the role

The Operations Officer – Branch Procedures ensures that all bank branches comply with internal policies, regulatory guidelines and procedural standards. The role involves monitoring account classifications, handling exceptions, and supporting branches through a dedicated email channel.

Key responsibilities

• Follow up with branches to ensure compliance of policies & procedures for Branch GLs and suspense accounts.
• Follow up on Minors and PIV/PIN accounts until they are regularised according to bank policies.
• Ensure custody of supporting documents for all GL exceptions.
• Monitor and drive due write‑off, write‑back and clean‑up of outstanding entries in branch GLs.
• Monitor the “RD” cheques report, ensure collection fees and issue warning letters to customers per CBK guidelines.
• Follow up with branches on closure of accounts with three or more RD cheques within twelve months.
• Escalate unreconciled entries and pending issues, highlighting risks and gaps to ensure compliance.
• Prepare letters for PAMA/PIFSS advising on account closure and fund transfer, and place holds on deceased accounts with liabilities.
• Manage updates on CID details for newly granted loans or credit cards with missing CID information.
• Monitor activated Dormant and Dormant‑Unclaimed accounts daily.
• Prepare Charity Accounts transfers and Al Amil Accounts to CBK.
• Prepare the quarterly Tellers’ Cash Allowance Report.
• Monitor used collateral amounts against GB liabilities until rectification.
• Conduct CBK Black List checks for all new current accounts opened or cheque books requested the previous day.
• Provide support for branches’ inquiries on all branch procedures through a dedicated email.

Required profile

• Ability to work within defined policies and procedures and adhere to compliance regulations.

Required skills