Operations Supervisor – Delivery Operations

About the role

We are seeking an experienced Operations Supervisor to lead daily delivery operations for a fast‑growing delivery company in Kuwait. The role involves overseeing drivers, managing platform integrations, and ensuring smooth logistical processes.

Key responsibilities

• Supervise and manage daily delivery operations.
• Monitor driver attendance, leave, and performance.
• Prepare daily and monthly operational reports.
• Coordinate driver cash collections, transfers, and reconciliations.
• Handle fuel recharge requests and maintain related records.
• Liaise with delivery platforms (Talabat, Jahez, Keeta, Get Carri, Snoonu) to ensure seamless service.
• Follow up on vehicle maintenance, traffic fines, and accidents.
• Address driver issues and customer complaints.
• Maintain employee and operational records.
• Assist with driver recruitment, onboarding, and documentation.
• Ensure compliance with company policies and operational procedures.
• Provide regular operational updates to management.

Required profile

• 3–5 years of experience in delivery operations, preferably within a delivery company.
• Strong knowledge of daily operations, driver management, and reporting.
• Fluent in English; Arabic is an advantage.
• Valid Kuwait driving license is a plus.
• Ability to work independently and manage multiple tasks effectively.
• Immediate availability.

Required skills

• Microsoft Excel
• Talabat platform
• Jahez platform
• Keeta platform
• Get Carri platform
• Snoonu platform

What we offer

• Full‑time permanent position.
• Opportunities for growth and career advancement.