Professional Service Administrator – 12‑Month Rotational Program

About the role

Join Roche's early‑career program in Kuwait as a Professional Service Administrator. This 12‑month rotational position offers hands‑on exposure to back‑office support for the Professional Services team, helping you develop essential skills in a healthcare environment.

Key responsibilities

• Provide back‑office support through Roche Field Service solutions, including case creation and dispatch.
• Assist the Service Team Leader with document preparation, instrument implementation scheduling, and preventive‑maintenance (PM) coordination.
• Manage spare‑part logistics, courier arrangements, inventory tracking, and supply‑chain follow‑ups.
• Liaise with field engineers and external partners to prepare and send urgent letters, service reports, and other documents.
• Monitor internal case systems, open, dispatch, and follow up on cases until closure.
• Archive hard and soft copies of service documents, maintaining organized filing systems.
• Control document flow between Roche and customers, handling contracts, proposals, quotations, and repair requests.
• Support petty‑cash management and departmental expense processing.

Required profile

• Bachelor’s degree in Life Sciences, Economics, Business Administration or a related field.
• Early‑stage career with strong interest in healthcare services.
• Excellent organizational and communication abilities.

Required skills

What we offer

• Extensive networking opportunities within Roche.
• Mentorship from senior leaders.
• Access to purpose‑driven projects from day one.
• Supportive learning environment designed for professional growth.