Reservations & Communications Agent - Arabic Speaker

About the role

The Reservations & Communications Agent provides front‑line support to guests at Four Seasons Kuwait City, handling phone, email and instant‑message inquiries in Arabic and English. The role ensures smooth reservation processes and timely communication, contributing to the hotel’s luxury guest experience.

Key responsibilities

• Answer phone inquiries efficiently, using guest names and routing calls to the appropriate extensions.
• Capture sales from incoming calls for room and restaurant reservations and accurately coordinate reservation details.
• Run daily departmental reports and manage the general reservations and guest‑communication email inboxes.
• Handle Answering Mobile (Hotel Chat) instant messages, wake‑up calls and facsimiles promptly.
• Provide clear information on room types, rates, availability, packages and hotel services.
• Ensure all guest details and booking information are accurately recorded.
• Process guest complaints in line with Four Seasons policy.
• Receive in‑house guest calls and log requests for Housekeeping, Guest Services, Laundry and Engineering in the HotSOS system.
• Assist guests with visa applications and airport Meet‑and‑Greet services.
• Contact guests to obtain pre‑arrival information and respond to all inquiries professionally.

Required profile

• Fluent Arabic speaker with strong English communication skills.
• Excellent customer‑service orientation and ability to handle multiple guest requests simultaneously.
• Attention to detail and accuracy in recording reservation data.
• Ability to work in a fast‑paced luxury hospitality environment.

Required skills

• Proficiency with the HotSOS reservation and service management system.