Salon Secretary – Front Desk & Client Services

About the role

The Salon Secretary is the welcoming face of the salon, responsible for delivering a premium client experience while keeping daily operations running smoothly. You will manage client check‑ins, handle bookings, maintain stylist calendars, and ensure the front lounge and retail areas are tidy and inviting.

Key responsibilities

• Greet clients, offer refreshments, and notify stylists of arrivals.
• Answer phone calls, respond to booking emails and social‑media messages, and act as the primary communication hub.
• Process payments (cash, card, mobile), activate gift cards, and balance the cash drawer.
• Manage the digital scheduling system, confirm appointments, send reminders, and adjust bookings as needed.
• Promote salon packages and retail products, maintain inventory displays, and cross‑sell to clients.
• Keep the reception desk, shelves, and entryway clean and stocked with up‑to‑date menus and brochures.
• Execute opening and closing checklists, run end‑of‑day sales reports, and secure cash drops.

Required profile

• Minimum 5 years of experience in reception, front‑desk, administrative or retail customer‑service roles; salon or spa experience preferred.
• High school diploma or equivalent.
• Flexible availability for peak salon hours, including Saturdays, evenings and holiday periods.
• Professional appearance that aligns with the salon’s brand aesthetic.

Required skills

• Proficiency with a digital scheduling system.
• Experience using a Point‑of‑Sale (POS) system for cash, card and mobile transactions.