Senior Call Center Agent

About the role

We are looking for an experienced Senior Call Center Agent to join our customer support team. You will be the first point of contact for clients via phone and live‑chat, delivering accurate information and resolving issues efficiently.

Key responsibilities

• Answer inbound telephone calls and live‑chat messages in line with company policy.
• Gather client information, explain procedures, answer questions and provide relevant information.
• Maintain communication equipment by reporting any problems.
• Adhere to quality standards, recommend improvements and ensure compliance with guidelines.
• Manage and resolve customer complaints, escalating complex issues to supervisors when necessary.
• Research, identify and resolve issues using the appropriate software tools.
• Document all call details according to standard operating procedures.
• Complete call logs and regular reports.

Required profile

• Strong verbal communication and phone etiquette.
• Excellent listening skills and attention to detail.
• Proficient data‑entry and typing abilities.
• Customer‑focused mindset with a professional attitude.
• Ability to multitask and handle stressful situations appropriately.
• Knowledge of customer service best practices and principles.

Required skills

What we offer

• Opportunity to work in a dynamic, customer‑centric environment.
• Professional development and growth pathways.