Senior Operations Manager - Transportation & Fleet

About the role

Wiyak is looking for a Senior Operations Manager to lead and oversee its overall transportation, fleet and service operations. The role suits an experienced operations leader who can turn challenges into opportunities and drive teams toward success.

Key responsibilities

• Lead and manage the daily operations of the limousine and delivery services.
• Oversee fleet management, vehicle allocation, maintenance and scheduling.
• Lead, motivate and develop the operations team, including drivers and dispatchers.
• Ensure excellent customer experience and service quality.
• Drive operational efficiency, cost control and continuous improvement.
• Monitor KPIs, analyse performance and implement effective solutions.
• Build strong relationships with clients, suppliers and business partners.
• Ensure compliance with transportation, safety, licensing and insurance requirements.
• Identify opportunities for business growth and operational expansion.

Required profile

• Proven experience in senior operations management, preferably in transportation, limousine, logistics or delivery services.
• Strong leadership and people management skills.
• Excellent knowledge of fleet management and operational processes.
• Strong problem-solving, planning and decision-making abilities.
• A results-driven mindset able to manage multiple priorities.

Candidates must be based in Kuwait; applications are made by sending an updated CV to the company's HR contact.