Senior Service Technician – Appliance Repair

About the role

We are seeking a Senior Service Technician to diagnose, repair, and replace components on a wide range of household appliances. The role involves field visits, ensuring customer satisfaction, and maintaining service documentation.

Key responsibilities

• Pre‑screen, identify, and resolve appliance and electronic product failures.
• Configure and troubleshoot hardware such as audio‑DSP, A/V control systems, video/audio devices, and USB‑based software applications.
• Order and manage parts to have them on hand before customer appointments.
• Complete daily administrative tasks including warranty claims and service reports.
• Maintain company vehicle, tools, equipment, and parts inventory.
• Ensure safety by applying personal judgment and adhering to company policies.
• Work independently without onsite supervision and accurately log service actions.

Required profile

• 3–5 years of field service experience with major home appliances.
• Relevant certifications such as Refrigerant Handling, CET, and HVAC.
• Valid driver’s license with a clean driving record.
• Physical ability to perform typical field‑service tasks (lifting, bending, etc.).
• Flexible schedule to meet business needs.
• Strong communication, organization, and customer‑service skills.

Required skills

• Audio DSP and A/V control troubleshooting.
• Video and audio device configuration.
• USB‑based software application support.
• Refrigerant handling and HVAC certification.
• Use of electronics diagnostic tools and appliance repair equipment.
• Proficiency with MS Office and smartphone technology.