Service Crew Member – Customer Service & Concessions

About the role

The Service Crew member is responsible for delivering excellent customer service at concession stands and kiosks, promoting the KDD brand and ensuring smooth daily operations. This role involves selling products, handling transactions, maintaining hygiene standards, and supporting inventory management.

Key responsibilities

• Greet customers professionally, provide product information and make recommendations.
• Process cash and digital transactions accurately using POS systems.
• Prepare and serve KDD products according to company standards.
• Monitor inventory levels, assist with replenishment and report stock issues.
• Maintain cleanliness, hygiene and food‑safety compliance in service areas.
• Handle customer inquiries, complaints and collect feedback for continuous improvement.

Required profile

• Diploma in Business Administration or a related field.
• Minimum 2 years of experience in food & beverage service, retail operations or customer service.

Required skills

• Point of Sale (POS) system operation.
• Cash handling and transaction processing.
• Inventory monitoring and stock replenishment.
• Product preparation and service standards.
• Food safety and hygiene practices.
• Basic sales and merchandising techniques.
• Microsoft Office and basic reporting.