Service Desk Administrator – Camp Arifjan, Kuwait (Secret Clearance)

About the role

The Service Desk Administrator provides front‑line IT support at Camp Arifjan, handling computer, printer and network issues for military and civilian users. The role requires rapid decision‑making, ticket management, and excellent customer service.

Key responsibilities

• Serve as the first point of contact for in‑person, phone, email and ServiceNow requests.
• Diagnose and resolve hardware, software and network problems or route tickets to the appropriate IT groups.
• Assist the site Information Management Officer with daily computer, network and software administration.
• Create and manage user accounts, email accounts and distribution lists using Microsoft Exchange Server.
• Maintain print queues, server services and Cisco VMPS configurations.
• Document all work performed and generate reports on Service Desk activity.
• Work 12‑hour shifts as needed, following established ticket‑logging procedures.

Required profile

• U.S. citizen with an active Secret (or higher) security clearance.
• High school diploma or GED and at least one year of service‑desk/help‑desk experience.
• Valid U.S. passport, driver’s license and ability to pass police and medical checks.
• Strong interpersonal skills and ability to interact directly with customers.

Required skills

• Microsoft Windows operating systems (Army Gold Master/Universal Gold Master).
• Microsoft Office 2007.
• Microsoft Exchange Server.
• ServiceNow ticketing platform.
• Cisco VMPS administration.
• Server Manager and print‑queue management tools.