Service Supervisor

About the role

The Service Supervisor is responsible for managing service field operations within an assigned geographical area, including callbacks, preventive and reactive maintenance, repairs, and modernization. This role acts as the second level of technical support and conducts safety audits to ensure compliance with Otis procedures.

Key responsibilities

• Manage day‑to‑day team operations to achieve zero accidents, low callback rates, and reduced labor/spare‑parts consumption.
• Conduct safety audits at client sites and ensure all work follows Otis safe working procedures and WWJSSS requirements.
• Monitor performance metrics (e.g., callbacks per unit, material cost) and implement corrective actions.
• Provide second‑level technical support and coach junior colleagues on service and maintenance tasks.
• Prepare manufacturing orders, material requisitions, and dispatch records.

Required profile

• Minimum 5 years of relevant field‑operations experience in a construction or engineering environment.
• Fluent written and spoken English; Arabic preferred.
• Strong focus on safety, customer satisfaction, and continuous improvement.

Required skills

• Preventive and reactive maintenance procedures.
• Technical troubleshooting and second‑level support.
• Safety audit execution and compliance reporting.