Spa Manager – Luxury Hotel

About the role

The Spa Manager will lead the spa and wellness department at Grand Hyatt Kuwait City, ensuring that the venue delivers a world‑class luxury experience aligned with the brand’s standards. The role focuses on anticipating guest needs, fostering lasting relationships, and driving operational excellence.

Key responsibilities

• Oversee daily spa operations, guaranteeing high service quality and adherence to brand standards.
• Develop and implement wellness programmes that position the spa as a leading luxury destination.
• Manage staff performance, training, and scheduling to maintain a motivated team.
• Control inventory, budgeting, and financial reporting for the spa department.
• Ensure health, safety, and regulatory compliance across all spa activities.

Required profile

• Minimum 3 years of managerial experience in a 5‑star luxury hotel spa.
• Proven leadership abilities with a track record of successful luxury operations.
• Completed an accredited program in massage and beauty therapy.
• Entrepreneurial mindset, thriving in fast‑paced environments and solving problems proactively.

Required skills

• Massage therapy
• Beauty therapy