Spa & Wellness Supervisor

About the role

The Spa & Wellness Supervisor will lead daily operations of the spa at Four Seasons Kuwait, ensuring exceptional guest experiences while driving productivity and revenue growth. This role combines operational oversight, team leadership, and guest engagement in a luxury resort environment.

Key responsibilities

• Oversee spa booking practices, maximize room utilization, and conduct daily checks of guest areas for cleanliness and equipment functionality.
• Supervise the spa team—including therapists, attendants, and coordinators—conduct training, performance monitoring, and implement up‑selling incentives.
• Manage retail displays, inventory, and monthly stock audits while driving sales through staff incentive plans.
• Maintain accurate POS entries, prepare accounting reports, and resolve voucher discrepancies.

Required profile

• Passion for health and wellness with a commitment to delivering exceptional guest experiences.
• Fluent in English and Arabic, with strong communication and organizational abilities.
• Previous supervisory experience in a luxury spa or wellness setting is preferred.

Required skills

• Knowledge of spa software systems such as Book4Time, Birchstreet, Opera, and HotSOS.
• Proficiency in Microsoft Office (Word, Excel) and Canva.

What we offer

• Competitive compensation and benefits package.
• Opportunities for professional growth within a globally recognized luxury brand.
• Access to world‑class training and development programs.
• Exclusive complimentary and discounted stays across Four Seasons properties worldwide.