Telephone Operator

About the role

We are looking for a courteous Telephone Operator to join our hotel team. You will be the first point of contact for guests calling in, ensuring every interaction is handled promptly and professionally.

Key responsibilities

• Answer incoming calls quickly and direct them to the appropriate department or guest room.
• Provide accurate information about hotel services, amenities, and local attractions.
• Assist guests with reservations, dining arrangements, transportation bookings, and concierge requests.
• Log and execute wake‑up call requests and manage emergency calls following hotel procedures.
• Record, relay, and archive messages for the correct recipients.
• Maintain a call log for record‑keeping and future reference.
• Monitor phone equipment, report technical issues, and ensure systems are operational.
• Handle guest complaints, escalating to management when necessary.

Required profile

• Professional appearance and adherence to company policies.
• Strong sense of confidentiality and discretion.
• Ability to stay calm and follow procedures during emergency situations.

Required skills

What we offer

• Opportunity to work in a dynamic hospitality environment.
• Training on hotel phone systems and guest service standards.