Teller – Business Support & Operations

About the role

We are looking for a diligent Teller to join our Business Support & Operations team. In this role you will be the front‑line representative handling cash transactions, ensuring accuracy, speed and excellent customer service at our counter.

Key responsibilities

• Process all counter transactions accurately and swiftly in line with established procedures.
• Reduce customer wait and service times through efficient transaction handling.
• Manage customer expectations for each interaction, delivering a positive experience.
• Maintain zero cash differences by carefully processing and delivering cash to customers.
• Stay vigilant for potential fraud or risk, reporting any suspicious activity to a supervisor.
• Ensure cash shortages or excesses at both the counter and ATMs remain at zero.
• Investigate and reconcile any cash or security item discrepancies following standard procedures.
• Adhere to all policies and audit requirements to sustain an acceptable risk rating for the counter area.

Required profile

• 1‑3 years of experience in cash‑handling or teller functions.
• Strong attention to detail and ability to work accurately under pressure.
• Good communication and interpersonal skills.
• Ability to follow procedures and seek guidance on irregular transactions.

Required skills